Senior Customer Success Manager

Job Summary

A company is looking for a Sr. Customer Success Manager - Enterprise.

Key Responsibilities

• Manage relationships with large customers to ensure high satisfaction levels
• Develop strategic plans to achieve renewal and expansion targets
• Serve as a customer advocate and facilitate communication between customers and internal teams

Required Qualifications

• Bachelor's degree or equivalent experience in a related field
• 5+ years of experience in upselling at a B2B SaaS company
• Proven ability to maintain strong relationships across all business levels
• Experience in public speaking and leading meetings
• Ability to navigate discussions and resolve conflicts effectively