Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager.

Key Responsibilities

• Design and execute strategic roadmaps to align client objectives with solutions
• Analyze customer data to provide actionable recommendations and ensure measurable progress
• Lead onboarding and implementation processes, ensuring customer satisfaction and adoption

Required Qualifications

• Minimum 3 years in a customer-facing role within a SaaS environment
• Proven ability to design and deliver customized implementation plans
• Experience in managing end-to-end strategic responsibilities and change management
• Hands-on experience with change management practices
• Deep understanding of Customer Success SaaS technology