Job Summary
A company is looking for a Senior Manager of Specialist Solutions Consulting - Customer Service.
Key Responsibilities
- Lead and manage a presales team focused on Customer Service capabilities and industry solutions
- Collaborate with clients and partners to ensure Customer Success in large-scale Customer Service Center implementations
- Provide high-quality deliverables and demonstrations showcasing Customer Service capabilities, including AI-powered automation
Required Qualifications
- Bachelor's degree in Computer Science, Business Administration, or related field
- 10+ years of experience in customer service solutions, with at least 3 years in leadership roles
- Proven experience leading presales teams focused on Customer Service capabilities
- Strong background in large Customer Service Centers and omnichannel customer engagement strategies
- Experience with AI-powered automation and enterprise case management
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