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Senior Manager of Customer Service Solutions

6/13/2025

No location specified

Job Summary

A company is looking for a Senior Manager of Specialist Solutions Consulting - Customer Service.

Key Responsibilities
  • Lead and manage a presales team focused on Customer Service capabilities and industry solutions
  • Collaborate with clients and partners to ensure Customer Success in large-scale Customer Service Center implementations
  • Provide high-quality deliverables and demonstrations showcasing Customer Service capabilities, including AI-powered automation
Required Qualifications
  • Bachelor's degree in Computer Science, Business Administration, or related field
  • 10+ years of experience in customer service solutions, with at least 3 years in leadership roles
  • Proven experience leading presales teams focused on Customer Service capabilities
  • Strong background in large Customer Service Centers and omnichannel customer engagement strategies
  • Experience with AI-powered automation and enterprise case management

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