Senior Technical Account Manager

Job Summary

A company is looking for a Sr. Technical Account Manager to drive success for their Pooled Customer segment.

Key Responsibilities

• Co-manage the success of 50+ Pooled Customer accounts with a Digital Account Manager
• Oversee technical onboarding and implementation for new customers
• Act as the primary technical contact for select accounts, providing product and integration guidance

Required Qualifications

• Intermediate or advanced knowledge of SQL
• Familiarity with BI tools such as Mode, Tableau, or Looker
• Experience with cloud data platforms like Snowflake, Redshift, BigQuery, or S3
• Experience with customer support and product management systems like Zendesk, Jira, and Productboard
• Strategic problem-solver with the ability to navigate ambiguity and prioritize effectively