Senior Technical Support Manager

Job Summary

A company is looking for a Sr. Manager, Technical Support.

Key Responsibilities

• Provide strategic leadership and tactical management to support leaders, focusing on customer satisfaction and support service delivery
• Oversee the employee lifecycle, including hiring, training, performance appraisals, and career development
• Implement best practices and technologies to enhance team performance and efficiency

Required Qualifications

• 8+ years of software support experience
• 3+ years of team management experience
• BS degree or equivalent experience
• Advanced technical knowledge in software configuration and troubleshooting
• Ability to manage high-priority technical issues effectively