Service Desk Technician

Job Summary

A company is looking for a Service Desk Technician to provide IT support and troubleshooting for various clients.

Key Responsibilities

• Diagnoses and troubleshoots end user desktop application issues and provides appropriate solutions
• Provides timely resolution of problems or escalates issues on behalf of customers to ensure satisfaction
• Develops, documents, and implements standard operating procedures and customer service guidelines for remote IT support

Required Qualifications

• Associates degree preferred, or technical training
• 1-2 years of related experience
• Working knowledge of Windows operating systems, networks, and network security concepts
• Experience with multi-platform Windows operating systems
• Experience using ITSM Ticketing tools preferred