Strategic Account Manager

Job Summary

A company is looking for a Strategic Account Manager.

Key Responsibilities

• Serve as the primary point of contact for assigned NG911 customer accounts, building strong relationships with key stakeholders
• Act as a liaison between customers and internal teams to ensure client needs are met and feedback is incorporated into service improvements
• Identify and pursue opportunities to grow existing accounts through upselling and cross-selling NG911 solutions and services

Required Qualifications

• 5+ years of experience in account management, sales, or customer success roles, preferably in technology, telecommunications, or public safety sectors
• Demonstrated success in growing existing customer accounts and achieving revenue targets
• Experience managing contract renewals and negotiating terms with enterprise or government clients
• Familiarity with NG911 or emergency services technology is highly desirable
• Bachelor's degree in Business, Marketing, Communications, or a related field