Support Engineer

Job Summary

A company is looking for a Support Engineer (EMEA - Weekends).

Key Responsibilities

• Provide timely responses to support cases across various topics, including billing and implementation inquiries
• Triage support cases by directing users to resources or escalating issues as necessary
• Monitor feedback channels and identify opportunities for improving support efficiency through internal tooling

Required Qualifications

• 3+ years of experience in customer support, specifically providing developer support
• Proficient in SQL, preferably PostgreSQL, with comfort in complex queries
• Experience with Linux/Unix operating systems and command line usage
• Familiarity with GitHub Issues and Discussions
• A degree in Computer Science is a plus