Support Services Specialist

Job Summary

A company is looking for a Support Services Specialist to provide exceptional customer support and resolve issues related to software and billing.

Key Responsibilities

• Support customers by handling calls and email requests, resolving software and billing issues
• Provide ad-hoc system and process training for customers
• Master product solutions to guide customers on effective usage and reduce cancellations

Required Qualifications

• High School Diploma or equivalent
• 2 years or more of experience in a customer-facing role, preferably in a SaaS environment
• Technical software support experience
• Must be friendly, professional, and committed to long-term customer relationships
• Ability to multitask and work independently in a fast-paced environment