Technical Account Manager

Job Summary

A company is looking for a Technical Account Manager to provide expert-level guidance and support to strategic clients.

Key Responsibilities

• Act as the primary technical contact for assigned enterprise customers, providing advanced-level troubleshooting and support
• Coordinate with internal teams to resolve issues and maintain high customer satisfaction while managing operational expectations
• Conduct regular technical reviews and advocate for customer needs to influence product improvements

Required Qualifications

• 5+ years of experience in technical account management, solutions engineering, or technical consulting
• Proficiency in Linux and Windows operating systems, including system configuration and troubleshooting
• Extensive knowledge of PostgreSQL and familiarity with project management tools like Jira
• Understanding of B2B SaaS products, IT security, and cloud computing platforms such as Microsoft Azure and AWS
• Ability to manage multiple customers and priorities simultaneously