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Technical Product Support Specialist

6/19/2025

Remote

Job Summary

A company is looking for a Technical Product Support Specialist.

Key Responsibilities
  • Investigates escalated issues and gathers additional information from customers
  • Updates tracking systems and conveys customer feedback to the product development team
  • Documents, monitors, and follows up on client issues, escalating as necessary
Required Qualifications
  • 3 years of relevant experience
  • Strong consideration for experience with Chameleon software
  • Bachelor's Degree or equivalent work experience, or an Associate's Degree in a Technical Field
  • Certification in a relevant focus area
  • Ability to work independently on moderately complex projects

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