Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer with experience in technical support and IT services.

Key Responsibilities

• Review and resolve complex customer issues while keeping them informed of the status
• Implement end-to-end readiness programs and mentor other Technical Support Engineers
• Provide feedback for product improvement and develop automation techniques for efficiency

Required Qualifications

• 5+ years of technical support, technical consulting, or information technology experience
• Bachelor's Degree in Computer Science, Information Technology, or related field AND 3+ years of relevant experience
• Ability to meet security screening requirements
• Experience with Microsoft Endpoint Configuration Manager and Windows Server
• Citizenship verification required due to legal restrictions