Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer to provide advanced technical assistance for complex customer issues.

Key Responsibilities:

• Serve as the escalation point for complex technical issues requiring in-depth product knowledge
• Create detailed technical documentation and assist the DevOps team with system monitoring and deployment processes
• Act as a technical liaison between customers, Support, Engineering, and DevOps teams to ensure clear communication

Required Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent practical experience
• 3-5 years of experience in technical support or a similar customer-facing technical role
• Experience working with development teams or in a technical liaison capacity
• Background in software troubleshooting and technical problem resolution
• Familiarity with DevOps principles and infrastructure management is a plus