Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer (Central/Mtn).

Key Responsibilities

• Manage a customer-facing third-tier support queue and diagnose complex customer issues
• Engage with customers and Sales teams through various communication channels to provide solutions
• Develop support processes, tools, documentation, and customer-facing content

Required Qualifications

• Minimum of 5 years in a technical support or escalation engineer role
• Strong expertise in Linux-based systems and TCP/IP network protocols
• Experience supporting an international customer base
• Basic understanding of SQL and non-SQL databases
• Must be a U.S. Citizen