Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer (Turkey).

Key Responsibilities

• Provide dedicated customer support to Turkish clients, ensuring prompt responses and meeting SLA goals
• Conduct initial technical investigations and offer fast, personalized responses to resolve issues
• Escalate advanced technical concerns to developers with detailed reports and follow up on resolutions

Required Qualifications

• At least 1 year of experience in 2nd line technical support within a B2B environment
• Familiarity with SQL and Postman for navigating logs and databases
• Basic knowledge of front-end development and experience with server logs is preferred