Technical Support Lead

Job Summary

A company is looking for a Technical Support Lead to build and manage its support function.

Key Responsibilities

• Design and implement technical support infrastructure, processes, and tooling from scratch
• Hire, manage, and mentor an offshore support team while serving as their onshore leader
• Collaborate cross-functionally with various teams to ensure a cohesive support experience

Required Qualifications

• 5+ years of experience in technical support roles, with 2+ years in a leadership capacity
• Previous SaaS startup experience
• Proven experience building or scaling a support function from early-stage
• Experience with support tools like Intercom, Jira, and Slack
• Healthcare experience is preferred