Technical Support Manager

Job Summary

A company is looking for a Technical Support Manager.

Key Responsibilities

• Serve as the primary contact for customers, ensuring their expectations are met regarding various operational aspects
• Collaborate with engineering to address and resolve customer challenges effectively
• Lead a team of Support Engineers while enhancing support infrastructure and processes

Required Qualifications

• 3+ years of experience in L3 support of enterprise products, focusing on distributed systems
• 2+ years of experience in a support leadership role within a customer-facing environment
• Strong understanding of Linux troubleshooting commands and regular expressions
• Experience with deploying and troubleshooting applications in Kubernetes
• Proficiency in bash scripting and/or Python