Technical Support Technician

Job Summary

A company is looking for a Technical Support Technician to resolve technology issues for end users.

Key Responsibilities

• Provides first and second level assistance for defined problems and escalates tickets as necessary
• Tracks calls and documents problems into issue tracking software while consulting knowledge databases for optimal resolutions
• Installs PC and related peripheral equipment for end-users and performs basic end-user training

Required Qualifications

• High School Diploma/GED plus 2-3 years of work experience
• 2+ years of client service and software application experience
• CompTIA A+ certification preferred
• Experience in a computer operations/help desk environment
• Experience in a similar role preferred