Technical Support Specialist

Job Summary

A company is looking for a Technical Support Specialist I.

Key Responsibilities

• Manage Tier 1 to Tier 2 customer inquiries through phone, email, or chat, utilizing screen sharing and remote sessions
• Troubleshoot and test system components, documenting support tickets and following through to resolution
• Provide basic product training and documentation to customers while meeting performance metrics for customer satisfaction and productivity

Required Qualifications

• More than 1 year of experience troubleshooting software, SaaS applications, or technical systems
• Experience with Windows OS, network, and domain environments
• Strong understanding of structured data file types, SQL, API, and back-end automation technologies
• A+ certification or comparable certification, experience, training, or degree preferred
• History of exceptional customer service experience scores