Customer Experience Specialist

Job Summary

A company is looking for a Customer Experience Specialist (Non-USA).

Key Responsibilities

• Provide fast, accurate, and empathetic support to healthcare professionals via chat, voice, and email
• Utilize tools like Zendesk and Salesforce for case investigation, documentation, and issue resolution
• Monitor trends and assist in onboarding new workers to enhance their experience with the platform

Required Qualifications

• Fluent, professional-level English (spoken and written)
• 2+ years of experience in customer support via chat or voice
• 2+ years of experience using CRMs like Zendesk or Salesforce
• 2+ years of experience using Google Workspace in a work setting
• Ability to thrive in fast-paced, cross-functional environments