Vice President of Customer Operations

Job Summary

A company is looking for a Vice President of Customer Operations to lead a high-performing global team across customer delivery functions.

Key Responsibilities

• Design and improve scalable workflows and operational processes to enhance customer satisfaction
• Establish KPI frameworks and drive accountability through service-level targets and metrics
• Optimize resource planning and lead strategic planning initiatives to support business growth

Required Qualifications

• 12+ years of experience in Customer Operations or related fields, with 5+ years in senior leadership roles
• Experience in building and scaling operational teams in a high-growth B2B or SaaS environment
• Proven track record in KPI development and executive-level reporting
• Hands-on experience with operations tools and analytics platforms
• Strong leadership skills with the ability to inspire cross-functional teams