Virginia Customer Service Specialist

Job Summary

A company is looking for a Customer Service Specialist to assist customers remotely.

Key Responsibilities

• Handle a high volume of inbound customer inquiries and assist with orders, payments, and refunds
• Promote additional products during customer interactions to drive sales
• Provide personalized customer experiences while problem-solving and de-escalating situations

Required Qualifications, Training, and Education

• Must reside in Virginia
• Ability to work in a distraction-free home environment
• Experience navigating multiple systems and screens
• Must have a self-provided computer or laptop meeting specified requirements
• Availability to work weekends, holidays, and additional hours as needed