Workforce Analyst

Job Summary

A company is looking for a Workforce Analyst to support business operations.

Key Responsibilities

• Forecast call volumes and staffing requirements based on historical data and business needs
• Create and maintain accurate staffing schedules to meet service level targets
• Analyze call data to identify opportunities for improving operational efficiency

Required Qualifications

• 3-5 years of experience using Verint
• Knowledge of call center operations and industry-specific metrics
• Experience in workforce management processes and scheduling methodologies
• Ability to collaborate with managers and supervisors to address staffing gaps
• Flexibility to adjust staffing schedules based on business changes