Customer Service Representative

Job Title: Customer Service Representative

Company: Remote VA

Job Overview:
As a Customer Service Representative at Remote VA, you will play a pivotal role in ensuring customer satisfaction by providing top-notch support to our clients. Your responsibilities will involve addressing inquiries, resolving issues, and creating a positive experience for customers in a fully remote environment.

Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Assist customers with product information, order status, and troubleshooting.
• Resolve customer complaints effectively, ensuring a high level of satisfaction.
• Maintain accurate records of customer interactions and transactions within our CRM system.
• Identify and escalate any issues that require additional attention from management.
• Contribute to team goals and support continuous improvement in customer service processes.

• Previous experience in a customer service role is preferred.
• Exceptional verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and manage time efficiently in a remote setting.
• Proficiency with customer service software (CRM systems) and Microsoft Office Suite.
• A positive attitude and a customer-centric mindset.
• Flexible availability, including potential weekends or holidays.

Work From Home

$650 USD Starting Monthly Salary

Paid Weekly