Renewal Account Manager

Job Summary

A company is looking for a Renewal Account Manager to ensure customer satisfaction and drive renewal rates.

Key Responsibilities

• Manage the renewal pipeline for SaaS customers and build strong relationships with stakeholders
• Identify churn risks and collaborate with teams to align on feature adoption and technical outcomes
• Promote expansion and upsell opportunities while managing contract renewals and maintaining accurate forecasting

Qualifications

• Located in the Eastern or Central time zones with 5 years of experience in SaaS account management
• Proven track record of meeting renewal targets and familiarity with cybersecurity and compliance frameworks
• Experience with cloud-hosted platforms and managing relationships with technical teams
• Proficiency in CRM systems, preferably Salesforce, and understanding of vulnerability management
• Experience in a startup environment and ability to work autonomously