Salesforce Service Cloud Consultant

Job Summary

A company is looking for a Senior Salesforce Developer - W2 Role.

Key Responsibilities:

• Gather business requirements and translate them into scalable Service Cloud solutions
• Design and implement Service Cloud configurations including Cases, Queues, and Omnichannel setups
• Integrate Service Cloud with third-party applications and provide user training and support

Required Qualifications:

• 3+ years of experience with Salesforce Service Cloud
• Salesforce Administrator and Service Cloud Consultant certifications (required or in progress)
• Strong understanding of case lifecycle and support processes
• Hands-on experience with Salesforce Flows and automation
• Experience with customer service tools like telephony/CTI and chatbots