Seasonal Quality Specialist

Job Summary

A company is looking for a Seasonal Quality Specialist for a remote role from October through December 2025.

Key Responsibilities

• Review and evaluate Customer Service Representatives' contacts to ensure quality and resolution of customer issues
• Provide timely feedback to agents and leadership to improve customer service performance
• Support the development of resources and advocate for high-quality customer service standards

Required Qualifications

• 2+ years of customer service experience, preferably in a call center environment
• Well-developed computer skills, including Google Docs and Sheets
• Experience with CRM software and contact management tools