Senior Auto Collections Specialist

Job Summary

A company is looking for a Senior Collections Specialist, Auto.

Key Responsibilities

• Empower borrowers by providing personalized solutions and effective negotiation to bring accounts current
• Deliver results by exceeding performance KPIs, such as dollars collected and promise-to-pay commitments
• Drive innovation in collections practices to enhance borrower support and process efficiency

Required Qualifications

• At least 2 years of experience in a collections role at a financial institution
• Demonstrated ability to engage borrowers and handle challenging conversations professionally
• Familiarity with FDCPA, TCPA, and relevant collections laws and best practices
• Proven success in a results-oriented environment with experience improving key performance metrics
• Experience in managing hardship programs and tailored borrower solutions is preferred