Senior Communications Engineer

Job Summary

A company is looking for a Senior Communications Engineer.

Key Responsibilities

• Design and automate global contact center solutions
• Resolve complex voice-related incidents and build resilient voice systems
• Document procedures and train junior engineers on voice technologies

Required Qualifications, Training, and Education

• 10+ years in contact center engineering
• Bachelor's degree or equivalent experience
• Proven experience with large-scale voice systems
• Expertise in Genesys Cloud integrations
• Familiarity with SIP, AudioCodes, and Cisco