Senior Customer Experience Manager

Job Summary

A company is looking for a Senior Customer Experience Manager, West.

Key Responsibilities

• Take ownership of diverse projects focusing on cloud security, collaborating with various teams and stakeholders
• Establish strong relationships with customers, advocating for their cloud security needs and ensuring effective communication
• Guide customers through their adoption journey, implementing robust cloud security practices and driving enablement initiatives

Required Qualifications

• 6+ years of experience in a customer-facing strategic role such as CSM, AE, or PM
• Proven track record with Fortune 100 customers in cloud-based technology
• Experience managing strategic customers with an entrepreneurial mindset
• Deep understanding of Security SaaS offerings and pricing models
• Ability to learn and adapt to new offerings and pricing with agility