Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager fluent in French.

Key Responsibilities

• Partner with customer stakeholders to understand business goals and provide tailored recommendations
• Drive adoption of Mews payment solutions and guide customers on organizational strategy and governance
• Collaborate with internal teams to communicate customer needs and identify best practices across the Customer Success team

Required Qualifications

• Proven experience in a customer-facing role focused on retention and revenue growth
• Experience managing a client portfolio of 50+ customers with a book value of 4M+
• Ability to prioritize tasks based on business value and project timelines
• Familiarity with PMS products and hospitality technology platforms
• Full fluency in French and English; proficiency in a third language is advantageous