Customer Support Analyst

Job Summary

A company is looking for a Customer Support Analyst.

Key Responsibilities

• Monitor operations across all audiences to proactively identify potential issues and critical topics
• Resolve critical cases with a customer experience mindset
• Analyze friction points in the driver experience and propose improvements

Required Qualifications

• Knowledge of process design and redesign, including the creation of manuals and management indicators
• Over 2 years of experience in operational process improvement or related consulting fields
• Strong analytical and data-driven mindset with problem-solving experience
• Solid knowledge of statistical analysis and quantitative methods
• Proficiency in Microsoft Excel or Google Sheets and experience with reporting tools and databases