E-Commerce Customer Service Advisor

Job Summary

A company is looking for a Customer Service Representative.

Key Responsibilities

• Provide exceptional customer service via email, chat, and phone using Zendesk
• Assist customers with order inquiries, product questions, complaints, and website navigation
• Track shipments, process returns, and document customer interactions

Qualifications

• Strong attendance record is a must
• Previous B2C customer service experience required
• E-commerce and Zendesk experience preferred
• Able to work independently and as part of a team
• Positive, adaptable, and proactive attitude