Service Support Administrative Assistant

Job Summary

A company is looking for a Service Support Administrative Assistant to support the Technical Services team in ticket resolution and customer satisfaction.

Key Responsibilities

• Manage vendor invoice approval and related administrative tasks
• Handle customer billing disputes and ensure work order accuracy
• Act as a liaison between the company and service providers for billing and payment matters

Required Qualifications

• Strong administrative experience within the HVAC industry
• Ability to work independently and as part of a team
• Willingness to work rotational weekend/holiday calls
• Passion for energy savings and continuous learning
• Experience in maintaining positive relationships with contractors and customers