Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager.

Key Responsibilities

• Manage onboarding and implementation for new mid-size customers to ensure high adoption and engagement
• Build trusted relationships through regular touchpoints and executive business reviews
• Analyze account usage data to foster engagement and identify cross-sell and up-sell opportunities

Required Qualifications

• 3-5 years of experience in Customer Success, Account Management, or a similar role, preferably in a SaaS environment
• Bachelor's degree or equivalent work or military experience
• Proficiency with Google Workspace (G Suite)
• Strong critical thinking abilities