Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager, East.

Key Responsibilities:

• Establish and maintain relationships with key decision makers within assigned accounts
• Partner with the Account Team to identify opportunities for expanded usage and facilitate executive-level engagements
• Measure and monitor customer performance against KPIs and manage escalations for successful resolution

Required Qualifications:

• Bachelor's Degree in Business, Computer Science, Information Systems, or related field
• 8+ years of experience in account management/customer success in a software company
• Experience negotiating and closing customer contracts (renewals & expansion)
• Track record of leading technical conversations and persuading action based on solution value
• Understanding of DevOps, Test Data Management, Agile, CI/CD, and Masking