Senior Director of Process Design

Job Summary

A company is looking for a Sr. Director, Process Design & Deployment.

Key Responsibilities

• Consult with clients and D&I on program design to align with technical workflows and process standards
• Support Program Ops and BA in capturing and translating functional and technical workflows into CLS
• Assist with technical workflows, data migration, and provide support for CLS solutions from Design to Hypercare

Required Qualifications

• Bachelor's degree and 8+ years of experience in project/operations management or customer service
• Extensive knowledge of HUB Operations, including Nursing, Reimbursement, and PAP experience
• Direct experience liaising between client-facing teams and technology/operational delivery teams
• Power User Salesforce CRM experience with skills in UAT and Hypercare support
• Experience in data mapping and migration, along with operational workflows and CRM enhancements