Senior Help Desk Specialist

Job Summary

A company is looking for a Staff Help Desk Specialist to drive operational excellence and support end-users in a fast-paced environment.

Key Responsibilities

• Resolve advanced technical support requests and recommend process improvements
• Lead incident response for critical IT service disruptions and mentor junior team members
• Provide expert AV support for meetings and collaborate to enhance employee experiences

Required Qualifications

• Minimum 8+ years of related experience with a Bachelor's degree
• Proven experience in Help Desk or IT Support, preferably in SaaS or Fintech
• Hands-on experience with AV systems and troubleshooting related issues
• Commitment to continuous learning and adapting to new technologies
• Enthusiasm for mentoring others and sharing best practices