Job Summary
A company is looking for a Client Success Manager who has an in-depth understanding of revenue cycle management and experience across multiple care settings.
Key Responsibilities
- Lead client experience strategies and initiatives across departments
- Manage and support cross-functional teams to improve customer engagement
- Gather, analyze, and interpret client feedback and performance metrics to identify trends and areas for improvement
Required Qualifications
- Bachelor's degree in Healthcare Administration, Business Administration, Marketing, Communications, or a related field
- Proven experience in customer service, client relations, project management, or client experience roles
- Extensive historical experience in Revenue Cycle Management (RCM) within the ER, ASC, and Hospital spaces
- Demonstrated success in managing teams or projects focused on client experience
- Experience in the healthcare industry, specifically with the Federal No Surprises Act
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