Senior Manager, Delivery Operations

Job Summary

A company is looking for a Senior Manager, Delivery Operations.

Key Responsibilities

• Optimize workflows and improve process efficiency through user-centered design and automation
• Conduct user research to identify inefficiencies and recommend operational improvements
• Develop training programs and support talent development within the Delivery Operations team

Required Qualifications

• 6+ years of experience in service design, user research, content design, or workflow engineering
• Familiarity with business operations including staffing, training, and knowledge management
• Experience in mapping and driving improvements within complex service environments
• Ability to build strong relationships across internal teams
• Legal authorization to work in the United States without requiring visa sponsorship