Senior Manager of Solution Success

Job Summary

A company is looking for a Senior Manager of Solution Success to manage a team focused on customer retention and growth.

Key Responsibilities

• Manage portfolio of customer accounts, including risk assessments and value realization plans
• Facilitate team enablement on Value Realization processes and monitor performance metrics
• Conduct team management activities, including one-on-one meetings, training approvals, and annual reviews

Required Qualifications

• Experience in managing teams and customer relationships
• Proficiency in portfolio management and risk mitigation strategies
• Knowledge of Value Realization processes and metrics
• Ability to collaborate with cross-functional teams and stakeholders
• Strong organizational skills and experience in performance monitoring