Customer Service Manager

Job Summary

A company is looking for a Customer Service Manager with experience in AI-driven tools and automation solutions.

Key Responsibilities

• Lead and develop the customer service team to meet or exceed service KPIs
• Integrate AI and automation tools into customer support operations
• Monitor customer service metrics and refine processes based on analysis

Required Qualifications

• 5+ years of experience in customer service management with leadership skills
• Hands-on experience with AI-powered customer service tools
• Strong analytical skills to drive data-informed decisions
• Proven track record of implementing new technologies
• Experience in coaching and change management