Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager - Mandarin Speaking.

Key Responsibilities

• Coordinate and facilitate the student's journey to achieve their goals
• Act as the main point of contact for students and parents, linking them with the wider team
• Provide insights on local cultural nuances and proactively manage student progress and issues

Required Qualifications

• 1-2 years of experience in customer service, project management, or a transferable role
• Ability to build strong customer relationships with families
• High level of resilience and adaptability in a fast-paced environment
• Outstanding organizational skills
• Collaborative mindset with openness to feedback