Customer Support Representative

Job Summary

A company is looking for a Customer Support Rep.

Key Responsibilities

• Receive or initiate contact with customers for low level technical support issues
• Document customer information, triage steps, solutions, or escalation notes
• Monitor queues to ensure compliance with SLA requirements

Required Qualifications

• Must live within 30 miles of Parma, OH
• Customer Service or Customer Support experience
• Ability to document customer issues quickly and courteously
• Team player mentality, flexible for shift changes or modifications
• Bonus: experience with a ticketing software for customer support