Technical Support Representative

Job Summary

A company is looking for a Tier 2, Technical Support Representative for a remote position.

Key Responsibilities:

• Manage and respond to customer inquiries regarding the operation and configuration of the Optos Panoramic200
• Troubleshoot network problems, including connectivity and VPN issues
• Log interactions into the CRM system and escalate critical issues to field teams

Required Qualifications:

• High School diploma or equivalent
• 1+ year of Technical Support experience
• Previous experience in a customer care environment
• Extensive knowledge of Windows operating systems and PC hardware
• Intermediate IT networking knowledge and a high-speed home internet connection