Virtual Member Experience Coordinator

Job Summary

A company is looking for a Virtual Member Experience Coordinator, Temp (afternoon/evening).

Key Responsibilities

• Respond to member inquiries via email and internal platforms, and support inbound/outbound calls as needed
• Assist with member onboarding, product education, and troubleshooting across the website and mobile app
• Alert development and fulfillment teams about technical issues affecting patient experience based on member interactions

Required Qualifications

• Experience in a remote/hybrid customer service role
• Ability to meet performance metrics efficiently and effectively
• Desire to help patients solve complex problems
• Willingness to work some weekends, nights, and holidays
• Experience with Zendesk or another CRM tool is a plus