Service Desk Technician II

Job Summary

A company is looking for a Service Desk Technician II.

Key Responsibilities

• Manage client service tickets, ensuring timely resolution or proper escalation
• Troubleshoot and resolve client issues, conducting root-cause analysis for recurring problems
• Coach and mentor team members to enhance performance and support professional development

Required Qualifications

• 2-3 years of Help Desk experience
• Proficient in supporting and troubleshooting Microsoft Desktop and Server operating systems and applications
• Solid knowledge of Microsoft 365, Google Workspace, and related email technologies
• Intermediate knowledge of at least one cloud platform and its console
• Experience with software deployments and network hardware