Client Success Coordinator

Job Summary

A company is looking for a Client Success Coordinator, fully remote.

Key Responsibilities

• Schedule and coordinate assigned Client case load efficiently while ensuring customer satisfaction
• Communicate with team members regarding scheduling and Client changes, and manage caregiver attendance
• Maintain documentation of Client communication and ensure compliance with regulations and internal policies

Required Qualifications

• Bachelor's degree in health sciences, social work, or nursing preferred
• 2+ years of experience in home care, healthcare, or human/social services industry
• Ability to manage a caseload in a fast-paced environment
• History of achieving high customer service satisfaction rates