Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to guide customers through their environmental sustainability digital transformation.

Key Responsibilities

• Cultivate successful onboarding and adoption of the platform to help customers realize business value
• Act as the primary point of contact, ensuring clear communication across all customer stakeholders
• Support customers on their sustainability journey and help navigate carbon accounting requirements

Required Qualifications

• Experience in ESG performance, sustainability management, or environmental consulting is a plus
• CSM or Account Management experience, preferably within the SaaS industry
• Comfortable in a fast-paced, global team environment
• Experience working closely with various levels of seniority on a customer team
• Experience in technical training and adoption