Senior Manager, Revenue Cycle

Job Summary

A company is looking for a Senior Manager, Revenue Cycle Operations.

Key Responsibilities

• Manage people and processes to achieve metrics and enhance the customer experience
• Identify and implement necessary changes while acting as a liaison to clients
• Provide leadership to the overall call center team and foster continuous staff development

Required Qualifications

• Bachelor of arts or science degree or higher preferred
• Minimum 8 years of call center/contact center management experience
• Proven experience in managing and improving call center operations in a high-demand environment
• Effective leadership and analytical skills, including financial statement analysis
• Ability to mentor and build relationships to manage group and interpersonal conflict situations